All grievances and inquires will be handled on an individual basis and evaluated based upon their merit. Persons wishing to file a grievance or complaint will be asked to submit the information in writing to Bryan Glazier, PhD, Director of Clinical Education and Training, White Sands Solutions, 38 S Blue Angel Parkway PMB202, Pensacola, FL 32506. The request will be reviewed by an independent licensed provider and if determined valid, a full refund for the purchase price of the course will be provided to the individual. White Sands Solutions will notify the individual in writing regarding the outcome of the grievance or complaint.
Participants are encouraged to first discuss any issues with the trainers, in hope that any concerns can be addressed immediately.